Destination Management & Hospitality Department
The Destination Management & Hospitality Department at Salmart Diplomatic Hospitality delivers end-to-end travel logistics, accommodation management, transport coordination, and on-ground guest experience for high-level delegations, executives, and international visitors.
From arrival to departure, we ensure every journey is carefully planned, efficiently managed, and delivered with discretion, comfort, and cultural awareness.
Vision
To make Salmart Diplomatic Hospitality the trusted and preferred partner for premium destination management and high-level hospitality across Africa and global platforms.
Mission
To provide seamless logistics, personalized guest care, and refined hospitality experiences that reflect operational excellence and diplomatic standards.
Scope of Services
Airport Transfers & Arrival Support
- VIP meet-and-greet services
- Arrival coordination and baggage assistance
- Coordination with Protocol & Diplomatic Services for official clearances where required
- Coordinated convoys and executive transport arrangements
Hotel Booking & Room Management
- Luxury and secure accommodation sourcing
- Custom rooming lists for delegations
- VIP preference management and upgrades
- Early check-in and late check-out coordination
- On-site hotel liaison and guest support
Transport & Movement Coordination
- VIP transportation and chauffeured services
- Vehicle staging, routing, and movement planning
- Airport–hotel–venue transfer coordination
- Real-time schedule monitoring and contingency management
Venue Scouting & Setup Support
- Venue selection based on operational, protocol, and technical requirements
- Assessment of AV capacity, breakout spaces, accessibility, and branding zones
- Site inspections and coordination with Event Management teams
Tourism & Cultural Itineraries
- Curated sightseeing, cultural visits, and leisure experiences
- Personal guides, interpreters, and secure transport
- Spouse and accompanying guest programs
- Post-event excursions and extended stay experiences
On-Ground Hospitality & Concierge Support
- Hospitality desks at hotels, venues, and airports
- Delegate kits, local briefings, and destination orientation
- 24/7 concierge services for special requests
- Real-time guest assistance and issue resolution
Who We Serve
- Heads of State and diplomatic delegations
- Government ministries and intergovernmental organizations
- Corporate executives and private sector delegations
- International conference participants
- Cultural, investment, and business missions
Our Approach
Every guest journey is planned and monitored through structured coordination, direct communication, and centralized operational control.
We work closely with:
- Protocol & Diplomatic Services teams
- Transport providers and security personnel
- Hotels and hospitality partners
- Event and Conference Management teams
This integrated approach ensures smooth movement, operational reliability, and a high-quality guest experience.
Featured Destinations
- Tanzania: Dar es Salaam | Zanzibar | Arusha | Dodoma
- Regional & International: Nairobi | Addis Ababa | Kigali | Johannesburg | Cape Town
- Global Hubs: Dubai | Abu Dhabi | Accra | Luanda
Role Within Salmart Diplomatic Hospitality
The Destination Management & Hospitality Department serves as the operational backbone for all guest logistics, ensuring seamless travel, accommodation, transport, and on-ground experiences aligned with overall program requirements.
Why Salmart Diplomatic?
With strong destination expertise, trusted partner networks, and disciplined operational control, Salmart Diplomatic Hospitality delivers hospitality experiences that are efficient, secure, and memorable.
We don’t just manage logistics — we create confidence, comfort, and a seamless experience at every stage.