Protocol & Diplomatic Department
At Salmart Diplomatic Hospitality, our Protocol & Diplomatic Services Department provides comprehensive end-to-end support for official visits, diplomatic missions, and high-level engagements.
From pre-arrival clearances to departure coordination, we manage every protocol detail to ensure smooth facilitation, respect for hierarchy, and seamless interaction between guests, host institutions, and relevant stakeholders.
We are a trusted partner to embassies, government institutions, international organizations, and investment missions where precision, confidentiality, and professionalism are essential.
We do not conduct diplomacy — we enable it, ensuring every engagement reflects order, respect, and institutional excellence.
Vision
To position Salmart Diplomatic Hospitality as a trusted provider of professional protocol and diplomatic support for high-level national and international engagements.
Mission
To facilitate official visits and diplomatic activities with precision, discretion, and full adherence to international protocol standards.
Our End-to-End Protocol Scope
Pre-Arrival Planning & Coordination
- Official visit planning and protocol mapping
- Coordination with embassies, high commissions, and consulates
- Preparation of official correspondence and diplomatic notes
- Development of detailed visit programs and movement schedules
- Stakeholder alignment and logistical planning
Visa, Immigration & Clearance Facilitation
- Visa advisory and processing support for official delegations
- Diplomatic and special entry clearance coordination
- Fast-track immigration facilitation (where applicable)
- Liaison with immigration, customs, and border authorities
- Clearance for official equipment, materials, and cargo
VIP Reception & Movement Management
- Airport meet-and-greet for dignitaries and delegations
- Arrival and departure protocol handling
- Motorcade planning and movement coordination
- Route planning and timing control
- Real-time movement monitoring and schedule protection
Diplomatic Mission & Institutional Coordination
- Engagement with embassies, high commissions, and consulates
- Coordination with international organizations and diplomatic missions
- Facilitation of bilateral and multilateral meetings
- Institutional coordination for official visits, courtesy calls, and high-level engagements
Investor & Institutional Engagement Facilitation
We support investment missions and economic delegations by ensuring structured, productive, and well-coordinated engagements aligned with their strategic objectives.
Scope of support:
- Facilitation of investor and economic delegation visits
- Coordination of meetings with public and private sector institutions
- Scheduling of courtesy calls, briefings, and official presentations
- Site visit planning and on-ground coordination for project locations, industrial zones, and strategic facilities
- Program alignment to ensure efficient movement and meaningful engagement
This service enables effective investment diplomacy by providing structured access, coordination, and institutional engagement.
Diplomatic Events & Official Functions
Support for formal diplomatic engagements, including:
- National Day receptions and diplomatic celebrations
- Ambassadorial welcome and farewell events
- Embassy and consulate official functions
- Bilateral receptions and high-level networking engagements
- Protocol advisory on guest hierarchy, invitations, and reception flow
Ceremonial & Protocol Advisory
- Order of precedence and official seating arrangements
- Flag protocol and national symbol placement
- Anthem coordination and ceremonial procedures
- Reception lines and formal courtesies
- Dress code and diplomatic etiquette guidance
Security & Access Coordination
- Liaison with security and protective services
- Controlled access planning for high-level venues and meetings
- Coordination of security requirements for VIP guests
- Discreet handling of sensitive or high-profile engagements
On-Site Protocol Management
- Deployment of protocol and liaison officers at airports, hotels, and venues
- Real-time coordination and issue resolution
- Guest escort and high-level assistance
- Schedule monitoring and adjustment
Day-of Engagement Support
We manage critical operational details to ensure engagements run smoothly, respectfully, and on schedule:
- Arrival flow management and controlled access coordination
- Stakeholder alignment across protocol, security, and event teams
- Implementation of seating plans and order of precedence
- Movement choreography for arrivals, transitions, and departures
- Briefings for hosts, principals, and support teams
- Real-time contingency management to protect schedule, dignity, and protocol integrity
Departure & Post-Visit Support
- Departure coordination and airport protocol
- Final movement and logistics oversight
- Post-visit reporting and documentation (if required)
High-Level Engagement Support
We provide protocol management for:
- Heads of State delegations and government officials
- Ministers and senior public officials
- Ambassadors and diplomatic missions (embassies, high commissions, and consulates)
- National Day and official diplomatic celebrations
- Ambassadorial welcome and farewell functions
- International organizations and special envoys
- Investment delegations and economic missions
- Corporate executives and distinguished VIP guests
Our Approach
- Advance planning and stakeholder coordination
- Strict adherence to international diplomatic standards
- Real-time operational control and communication
- Full respect for confidentiality, hierarchy, and cultural norms
Role Within Salmart Diplomatic Hospitality
The Protocol & Diplomatic Services Department serves as the institutional interface between Salmart Diplomatic Hospitality, diplomatic missions, international partners, and official stakeholders — ensuring that all high-level engagements are managed with professionalism, precision, and diplomatic integrity.